Bidsawa.co.ke FAQ


General

'bidsawa.co.ke & Bidsawa mobile app' is an exclusive auction experience that offers its members a variety of the latest items in women and men fashion, electronics, travel, leisure, and entertainment. Members will be able to get their hands on brand new, exclusive, limited edition, designer brands and state of the art electronics for prices up to 99% less than their retail value. All items on the site are new current season items from the world’s leading fashion brands for both women and men. 'bidsawa.co.ke' is different from your traditional auction routine as bids are purchased beforehand and up front while bidding occurs in fixed increments. 'bidsawa.co.ke' takes members on a fun and memorable experience based on lifestyle and fashion trends that our members will enjoy indulging in.
' bidsawa.co.ke' auctions are a fun way to enjoy shopping for your favorite brands. Every week, new items will be up for auction in which we take pride in offering the most wanted luxury items from the world’s leading brands and designers. We are here to bring you the must have items you desire at just a fraction of the price. 'bidsawa' believes in transparency and auction fairness in order to provide an even playing field for all bidders. For this, our website is routinely examined by an independent international audit firm that provides reasonable assurance that bids are placed by bonafide users and doesn’t manipulate the bidding process to affect who wins the auctions. We are open to any questions or concerns you may have and are free to contact us at info@bidsawa.co.ke WE WOULD LIKE TO NOTE THE BELOW 'bidsawa.co.ke' Is NOT a lottery or ANY other form of gaming. 'bidsawa.co.ke' auctions do not contain any random element because the outcome of every auction depends on how many bids a bidder is prepared to place. It is possible for a bidder to win any auction provided that the bidder is prepared to place enough bids and therefore there is no element of chance. Users should ensure that they are aware of the number of bids they are placing and show caution so as to not use their bids frivolously. If the users place the winning bid they are obligated to purchase the product at the final auction price reached.

Products Info

The pre-paid system of our auction routine allows us to offer luxury brands at extremely low prices. The bids submitted by users during an auction fund the product cost, allowing us to sell the item to the final bidder at a very low price.
We guarantee that all our items are 100% genuine and authentic as evidenced by the original tags and original packaging. We also only deal with the official suppliers and distributors of the brands we feature.
All our products are brand new and come in original packaging.
Sometimes, items on our website are listed at a retail price that is different than the retail price you might find in a shop, location, or country. The reason being that we procure our items from different sources in different countries all over the world where customs, taxes, shipping, and handling are different adding up to a different retail price.

Participating In Auctions

Yes you do. Register with us for free and enjoy the below benefits: Bid at auctions - Be notified when new items are listed - Manage your account details, order history, bidding history, and email preferences - Track your orders and review past bids - Save your contact details and address for faster processing
Bidding at 'bidsawa.co.ke' is easy and fun. Once you have found an item you desire, press the 'BID' button underneath the item to place a bid. Before placing a Bid, you need to pre-purchase a bid package. To do that, click on the 'BUY BIDS' button, and select the bid package that suits you most.
When you first register, you will receive 10 free bids to get you started. In order to acquire additional bids you may either: -Acquire free bids by inviting friends. You can get 10% bonus bids of the first Bid pack a friend you have invited buys - Purchase additional bids by MPESA or PAYPAL by clicking on the TOP UP button and enter the number of bids you want to purchase. One bid is equivalent to Ksh 10. A STK Push will been sent to your phone when paying through Mpesa hence no need to memorize our Paybill no. Please proceed to enter pin to Top Up your account
Alternatively, you can top up manually as follows:

Go to M-Pesa
1. Lipa na M-Pesa
2. Select Paybill
3. Enter Paybill No. 995346
4. Enter Account No. (Your phone number - 07XXXXXXX)
5. Enter Amount: (1 Bid = KES 10)
6. Confirm and Press OK

We encourage our customers to use the first method as it is easy and eliminates mistakes. Note that the funds goes to KITOWEO MOBILE which is our holding company. After paying the bids are updated automatically.

You can use PayPal to pay using your Credit Card, Visa, MasterCard or Amex ('Card'). Payment will be debited and cleared from your account at time of purchase of the bid pack or when your won auction item has been purchased at check out.
The integrity and fairness of our auction process is central to the viability of our website.We explicitly state that 'bidsawa.co.ke' does not use any systems OR robots that automatically bid on our auctions and also guarantee that no employees of 'bidsawa.co.ke' are permitted to bid on the auctions.

Bid Buddy

You can rely on our BID BUTLER to place bids for you according to parameters that you set, so you can stay in the lead even when you’re away from your computer, phone, or Ipad. Bid Butler monitors your bid when you cannot be online, or when you would like to have bids placed automatically for you. You decide how many bids you wish to place When the timer opens 15 seconds, the BID Butler will randomly place your bid at a random time within these 15 seconds, this will ensure that neither you nor the manual bidders are favored in any way. You can refill your BID Butler as many times as you want, the maximum amount of bids to place in the Butler varies by auction and will be predetermined according to the value of the item on auction.
Choose the auction you wish to bid on. The BID Butler can be found in next to bid button clearly marked butler. Enter the number of bids you want BID BUTLER to have access to (maximum number of bids to be placed is predetermined and varies by auction), Then select 'set'. The BID Butler will bid on your behalf until you are the final bidder or until your bids are consumed, whichever comes first
All BID BUTLERS will randomly take turns bidding until they run out of bids.

Shipping And Delivery

'bidsawa.co.ke' ships to most countries worldwide, as listed below:United Kingdom, United States, Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Aruba Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Canary Islands, Cape Verde Islands, Cayman Islands, Chile, China, Colombia, Comoros Islands, Cook Islands, Costa Rica - San Jose, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, North Korea, Norway, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome + Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan ROC, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, U.S. Virgin Islands, Ukraine, United Arab Emirates, Uruguay, Vanuatu, Venezuela, Vietnam, Yemen.
Please note that we are unable to deliver to Post Office boxes. We do not deliver to forwarding addresses. For security, we only ship to registered winners and do not ship to forwarding addresses or nominated other persons.
We at Bidsawa promise to do our best to provide you with an efficient and hassle-free delivery process. We have taken and will continue to undertake necessary precautions to ensure your Bidsawa products are delivered to you safely by our third-party delivery partners.

Nairobi & Nairobi Outskirts: 2-5 business days from order confirmation

Up Country: 3-6 business days from order confirmation

*Delivery will only be made after our third party courier companies have verified the order with you over the phone

Charges (in KES) are based on the cumulative weight of you order and the delivery location:

0-5.9KG

6-15.9KG

16-59.9KG

60-119.9KG

120-199.9KG

200-300KG (Max Order Weight)

Nairobi & Outskirts

200

400

700

1,500

2,500

5,000

Up Country

300

500

1,500

2,000

3,500

6,500

Returns And Exchanges

Returns are accepted if the product reaches in a defective manner. You should inform bidsawa.co.ke of such defect within two days of receipt of the product. bidsawa.co.ke preserves its right to refuse any returns if bidsawa is not notified within the two days’ notice period. Products’ defects caused by the customer are not the responsibility of 'bidsawa'. For queries related to returns, please contact us at info@bidsawa.co.ke In case a return is valid, products should be returned unused with all designer tags still attached and in its original wrapping. Damaged or stained products returned as a result of negligence will not be accepted and will be sent back to the owner. As for exchanges, we don’t offer exchanges for items sold.

Payments

Payment can be made through Mpesa & PayPal. You can use PayPal to pay using your Credit Card, Visa, MasterCard or Amex ('Card'). Payment will be debited and cleared from your account at time of purchase of the bid pack or when your won auction item has been purchased at check out.
Your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information. Credit card information is not stored in our systems but managed by our payment gateway provider. All orders are processed through a secure checkout system through our payment service providers paypal.com

Technical Issues

Sometimes the Internet lag can delay your bid in reaching 'bidsawa' servers. This can be caused by a number of things, but is usually due to high traffic somewhere between your PC and our servers. There are a number of ways to reduce the chance of this happening:
1. Don't leave your bidding until the very last second.
2. Use the BID Butler to place your bid.
3. Don't download or send large files while using 'bidsawa'.
When you lose your internet connection, we disable the bid button in order to prevent you from placing bids that will be delivered to us when you reconnect.